We'd love to hear from you!
Please note: By submitting this email, you are formally inquiring with
Ms. Neha Sanjeev Chawdipande, the proprietor of Turtle & Co.in
FAQ
How can I track my order?
You can easily track your order by logging into your account on our website and navigating to the order history section.
What are the delivery options?
We offer standard and express delivery options. Standard delivery takes 5-7 business days, while express delivery takes 2-3 business days.
How do I return an item?
If you wish to return an item, please contact our customer support team to initiate the return process.
Damaged/defective product
A free reprint or a refund will be offered if the problem is reported to the Printify.me support email indicated in your order confirmation email within 30 days of product delivery, along with your order ID and required photo proof.
Returns/exchanges
Since products are only printed once ordered, returns and exchanges are not supported.
If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.
How can I contact your couriers?
For any inquiries regarding couriers, you can reach out to our support team who will provide you with the necessary information.
Do you provide international delivery?
Yes, we offer international delivery to several countries. You can check the list of available countries during the checkout process.
what are the shipping costs for the product?
Shipping costs will vary depending on the shipping method, and delivery destination. Please note that the shipping cost is not included in the product price.